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MEMBERSHIP |
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1 |
Do I need a membership to download your files? |
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Yes! OH MY FLASH requires that you sign up to access and download files.
Signing up is a simple one step process. The only required fields are a valid e-mail address and a password that you create.
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2 |
What is Premium Membership? |
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File download is allowed to
premium members (one time payment).
24 month premium membership package for
developers and business accounts - Unlimited file access and
unlimited file downloading.
6 month premium membership - Limited file access and file download.
Our special premium membership package plan are only
offered for limited time. We highly recommend these value package plans if
you are frequently using flash templates, or using our sources as flash
tutorial.
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3 |
How do I sign up a Premium Membership? |
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Sign up premium membership on sign up page. (click
here) You will receive notice of account activation include a user ID and password via the e-mail you submit after completion of the payment. Once your premium membership is activated, you can start downloading files.
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4 |
Can I just purchase a single file? |
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Yes! An individual file can be purchased at the download pages without a membership. |
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5 |
How do I download a single file which I have purchased. |
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We will send a download link to your e-mail shortly. Simply click the link and download. |
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6 |
Do you sell files on CD? |
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Sorry! We do not sell or ship any type of hard copies. |
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7 |
What type of files are included? |
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Types of file included in zip
All files include 1 .fla, 1 .swf,
and 1 html.
Depending on elements, xml, txt, and
manual files are included. |
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8 |
I do not have much knowledge on flash. Do you provide support? |
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Yes! We provide support and only by email.
Our support is limited. We do not support any action script modification from
its original. We do not support on adding buttons or any of component
resizing. We do not support on exporting and importing movies. All flash sources are editable templates. The sources are easy to edit for both beginners and advanced users. If you have any questions regarding on source files, click our 'Support
Page' and send us your inquiries. |
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9 |
I'd like to sign up but I don't want to give my credit card information over the Internet. What can I do? |
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Although we'd like to stress that through our encrypted SSL connection credit card information is completely safe, we understand that some people would rather provide the information over the phone or via fax. If this is the case, please feel free to contact us. |
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TIPS: Adobe Flash Version Infor. |
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WEB BANNER DESIGN |
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Num. |
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1 |
What file types you will Deliver after making? my banner ad? |
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Depending on the type of banner ad you want, the file will be stored at My page
in swf, gif or .jpg format. (WEB Formats) Also, you can order your banner in editable version. |
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2 |
Can I ask for modifications in my banner design? |
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Yes! Sure you can. we are always welcome for your design modification request. We offer free revisions to satisfy our customers. |
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3 |
Will my ad banner design be Optimized? |
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Yes It will be optimized in all the respects necessary for your banner ad. We use special techniques in order to reduce its loading time and make it compatible on your web application in order to maximizing efficiency of our banner ad. |
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4 |
How long will it take before my banners are ready? |
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After you make your payment, it
usually take less than 24 hours
before you can view your banner. If
you have any modification requests,
it can take anywhere between 10
minutes to 12 hours before your
banner is updated. |
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5 |
How do I order? |
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Please click "order" link at the top of each pages of banner design. You must fill in all the required fields for each banner. |
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6 |
What are PSD Files? |
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PSD files are photoshop source files, we create all our banners using Photoshop. Source file contains editable layers so you can modify them. |
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7 |
How can I pay for my order? |
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After providing details for the banner, you will be given the option to pay by PAYPAL or CREDIT CARD. Credit Card details are collected and processed by Verisign.com. WE DO NOT STORE YOUR CREDIT CARD INFO. |
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8 |
I don't like my banner, can I request some changes? |
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SURE! we offer 5 free revisions where you can request changes to your banner. On average, our customers are satisfy after 1st or 2nd revisions. |
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9 |
What kind of changes can/can't I request? |
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You cannot request change to the physical size of your banner, or a complete re-write of the text ad. This will be considered a different banner and normal price will be charged. Other than that, you can request any changes, such as color, text positioning, animated frame positions, etc...
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10 |
Do you provide HTML code for my banner? |
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We can help you with writing the HTML code for you banner as long as you have a place to host your banner. If you need help with HTML, please ask us when reviewing your banner. |
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11 |
What is a static banner? What is a floating banner? |
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Static banner is a simply an image (banner) with no moving elements. Floating banner is images with movements, typically cycling through a series of text promoting your service. |
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12 |
I ordered a banner from you a while ago, but I've lost my banner and the link to view my banner. |
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If your remember your order number, please contact us and we'll be happy to assist you. |
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13 |
I don't want my banner featured in your portfolio. |
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If your banner is already listed in our portfolio, you can contact us to get it removed, or let us know during our review process that you do not want it in the portfolio. |
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14 |
How much will a banner design cost me? Click on price to buy now! |
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The charges may differ depending on the type and sizes of banners you choose. For more information please click here. We have a great deal! |
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15 |
How long will it take to get my banner design? |
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After submitting your order we will design banner proposals for you in 24-32 hours. Then we will give you the choice to ensure you are satisfied with our design, if any modifications is required we will make the changes to your satisfaction. If you are satisfied with our designs, then we will email the banners and you will have immediate access to it. We guarantee you that if any modifications is needed we will have that done in 10 hours. We assure you in 42 hours you will have the finished product to your satisfaction. |
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16 |
What is your payment plan for banner designs? How can I pay for my banners? |
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Our order form accepts payments through paypal and credit card. If you have any other preferences please contact us. Top
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17 |
Is my satisfaction guaranteed? If revision is required to the banner, can I request any adjustments to be made? If so, how many changes can I make to the banner? |
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We look forward to overwhelming you with our work. Our work is 100% satisfaction guaranteed! We will submit your banner design for approval and amend your banner (based upon your specific instructions). Usually, we don't get any modification request as our clients are always satisfied with our designs, but if necessary we will make the changes for you till you are pleased there is no time limit. |
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18 |
Do you provide only banners design? |
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No, we have affiliated with advertising, logo designs, web designs, and webhosting companies. |
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19 |
How large will my banner design be? (File Size) |
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We will not deliver a banner ad that is greater than 25K in file size in gif animated banner. In some cases your requirements may be smaller. We will design banners as per your request. Keep in mind, the fancier you require your banner design - the larger the file size will be. |
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20 |
I have a question that is not answered here. |
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Please contact us with any additional questions you may have. |
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WEB SITE DESIGN |
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Num. |
Subject |
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1 |
How long does it take to get a site developed? |
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The normal range is one to three weeks depending on size and complexity. Sites with extensive E-Commerce and/or Flash animation features may take longer. |
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2 |
After you have designed my site, who makes changes and updates? |
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OH MY FLASH makes all the changes for you. Your changes and updates are important to us and become our top priorities! |
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3 |
How do I get my information to you? |
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You may send your images and typed information to us via carrier (USPS, UPS, FedEx, etc.) to us. You can also send us CD-Rs, CD-RWs, DVD+Rs, DVD-Rs, DVD+Rws, DVD-RWs, 100MB Zip Disks, or floppy disks. We also have the capability to use the following popular digital camera formats: CompactFlash Type I and II, IBM Microdrive, SmartMedia, Memory Stick, MagicGate Memory Stick, MulitMediaCard, and Secure Digital.
To speed the process you can send us scanned images as an attachment to e-mail. If you need help on attaching files to your e-mail, please contact us, we would be more than happy to assist you.
Also, you can send us pre-typed text electronically. One method that works well. |
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4 |
Are there any hidden charges with the registrations you offer? |
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No! We will prepay for your domain name registration on your behalf and deduct the fee from your prepaid retainer. You will be the legal owner of the domain, not
OH MY FLASH. If you want a shopping cart system for your Web site, we will register you with
CoolCart for no additional charge. We will even CoolCart $200.00 per year fee on your
behalf and deduct the fee from your
retainer. |
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5 |
Is there a fee for your initial consultation? |
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All initial consultations with OH MY FLASH are at no charge. And, our customer service does not stop there! Once you have selected
OH MY FLASH as your Web site designer, you will find that our services are unlimited. We assist many of our clients with such things as troubleshooting computer problems, brainstorming, promotional suggestions, computer setup assistance, and more.
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6 |
We want to sell our products online do you offer a shopping cart system? |
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We have a custom designed shopping cart system that will sell you services or
products and connect to numerous payment gateways for real time credit card
approval. This system has a powerful backend management system where a user can
self manage their store once it is launched. To inquire about our custom
designed shopping cart system If your web site needs an order form instead
of a shopping cart we can also design a custom order form for your site that
will connect to real time credit card processing. |
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7 |
Can I pay by check/money order or any other method other than by credit card? |
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You may pay by check or money order in U.S. funds instead of by credit card. Contact us for the detail. |
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OTHER |
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